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I reserved a ticket with an agency, at that time the ticket was at $750 and I paid it for the reservation, but I didn't receive a confirmation from Emirates that my ticket had been booked. Just a week later, Emirates advertised a promotion with ticket price dropping to $540 and that's when I received a confirmation from Emirates that my ticket has been booked. It's clear the agency bought me a ticket for $540.

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    Yes, but per IATA regulations, a Travel Agent isn't allowed to pay for a flight using their own credit card, they must use the traveller's. Hence my question to the OP. – Berwyn Jun 10 '16 at 12:28
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    Just because you got the confirmation the same day as Emirates started a sale doesn't mean the TA bought the ticket that day. You need to look at the fare details on the booking to determine what airfare was paid. – user13044 Jun 10 '16 at 12:39
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    Go to the TA and ask for ticket details including locator code, ticket number, ticketing date and fare basis. If you don't feel comfortable that they are telling you the truth, you can call the airline and ask for the ticketing date for the ticket you have. – Berwyn Jun 10 '16 at 13:07
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    Sorry, reservation date is also relevant. – Berwyn Jun 10 '16 at 13:17
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    I'm voting to close this question as off-topic because it is a question about consumer protection law in some unspecified country, not about travel. Further, it's unclear that the premise ("I overpaid") is even true. – David Richerby Jun 10 '16 at 14:40
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I'm not sure how you intend to prove that the agent bought you the same ticket (the basis of your claim); and pocketed the difference.

Consider the following:

  1. It is normal for airlines to offer cheaper fares on their website than agents; or hold different promotions that are not offered to agents.
  2. The fare type/class/code may be different; you may not be comparing apples to apples; even if both tickets are for the same class of travel.
  3. Rates that are available to individuals through direct booking are not always available to agents.
  4. The agent would have to have advance knowledge of a booking; hold your reservation till that date, ensure that they were able to book that reservation in order to take advantage. A highly unlikely scenario.

I personally have had to pay a premium for booking through agents many times.

  • Once the OP find the ticket details, they call the airline and find out what was paid. Except with certain consolidator fares this isn't going to be a secret. – Berwyn Jun 11 '16 at 16:34

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