I'm in Florence on vacation with my parents and we've run into some trouble with the city buses. We took an ATAF bus and were confused on how the system worked. Apparently you stamp the ticket when you get on and it's good for 90 minutes, which was fine since we just got to our destination and back on another bus within an hour.
However, we thought we were supposed to stamp the ticket again when we got on the second bus, so when the inspector looked at our tickets he couldn't make out the first stamp. He claimed that the first stamp was at 18:34 when really it was 19:34. At 18:34 we were on a shuttle and have the receipt to prove it, but he wouldn't listen, just said to go to the ticket office and talk to them.
When we got there no one spoke English and refused to even talk to my uncle in Milan on the phone who could translate. Now I'm so fed up and willing to just pay the fine and be done with it, but the problem is the inspector forgot to give me a copy of my penalty ticket, so I can't even pay for myself. The guys at the ticket office are very unhelpful and just keep telling me to pay. I can't even if I want to!
My flight home is in two days and I'm worried they won't let me leave the country if I don't get this resolved.