I can't seem to get a clear answer to this question, I hope someone can help.
My wife is an Iraqi citizen she recently got her visa to Canada (Permanent Residence). I purchased 2 separate tickets for her because it was a lot cheaper. First leg of the trip is from Erbil to Istanbul and the second leg is from Istanbul to Canada.
First flight is booked with kiwi.com and it is a Turkish Airlines flight, second flight is booked through Air Canada website. There is 17h between the flights.
When I first called Air Canada they told me that she cannot be checked all the way through because these are separate bookings even though both airlines are part of the Star Alliance program. I then called Turkish airlines and they said it depends on the airport in Erbil but they should be able to check her all the way through since we are Star Alliance partners.
I tried to apply for a visa online through the Turkish government site but Canadian permanent residence visa is not listed part of the drop down options as back up document, therefore you cannot apply for a Turkish visa online. Only Schengen and USA are listed.
The consulate in Erbil is not picking up the phone and if they do, they tell you the number you dialed is for Turkish citizens within Iraq and they give you a number to call which doesn't get answered.
Is there no way around this? Will they really not let her pick up her bags to be re-checked back in to the Air Canada flight? Seems ridiculous to me. We are not planning to go out into Turkey, just want to be able to claim baggage and re-check back in to catch the flight to Canada.
Is my last resort really to cancel the bookings lose money and re-book one ticket?