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My suitcase and most of it's contents were broken and battered in a recent flight, I filed this with the airline (Air China for those wondering..) but have yet to receive any official response. I've called them what must be close to 100 times by now, and every time I've been told either "can you please email this address instead, we'll get back to you right away" or "we've told the airport and are waiting for their response".

The airport in question is Heathrow (Terminal 2, if that makes a difference), I can't imagine it takes them more than 3 months to do something about damaged luggage..

Does anyone know what else I can do?

closed as off-topic by JoErNanO, Gayot Fow, JonathanReez, Willeke, mts May 24 '16 at 20:05

  • This question does not appear to be about traveling within the scope defined in the help center.
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    I'm voting to close this question as off-topic because this is effectively a rant. Please edit the question so that it becomes answerable on this site. – JoErNanO May 24 '16 at 9:49
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    Have you provided them with itemized lists of what was damaged? Receipts to verify those items' value? Have you filed a report with your travel insurance provider (along with the items mentioned above)? – user13044 May 24 '16 at 9:49
  • Do you have travel insurnace you could claim on instead (and leave it to them to chase Air China)? – CMaster May 24 '16 at 9:50
  • @Tom I provided them with a list of items as well as pictures to show damages, I didn't file with my travel insurance though! I never even thought to go through my travel insurance, I'll dig out the details. – Stormie May 24 '16 at 9:51