4

For the moment I'm based in Malaysia.

I was trying to get my MAS flight time changed due to some unforeseen circumstances.

But the telephone line on their website is simply frustrating to get through. I called many many times, being diverted here and there and in the end, still couldn't reach an operator.

I would want to launch a complaint against MAS, but I couldn't find any email address on their website. So is there anyway to get my voice heard?

4
  • Where are you based? Malaysia has multiple phone numbers at most of their offices. They have online forms you can submit to contact them. They have Twitter and Facebook that you can send messages through.
    – user13044
    May 19 '16 at 8:45
  • I am aware of multiple phone numbers, but they all responded the same. I have just submitted my complaint via online forms, but my experience in dealing with online forms tells me not to put too much hope on it
    – Graviton
    May 19 '16 at 8:54
  • @Tom, I'm based in Malaysia
    – Graviton
    May 19 '16 at 9:11
  • My experience with MH was quite different. They answered the phone in 5-10 minute and their Twitter handler was very active too.
    – AKS
    May 19 '16 at 22:43
5

From Malaysia Airlines Facebook feedback page:

We also encourage the use of the following channels for a more efficient response to any comments related to service or flight enquiries. Enrich : enrich@malaysiaairlines.com Social Media, Facebook and Twitter : socialmedia.team@malaysiaairlines.com Twitter : http://twitter.com/mas

From their contact page that you link to, you may also fill in a web form as well as call any of their international numbers. For example, you may select the US/New York office to see the US toll free number and call that for free over skype or other VOIP service.

Alternative facebook link referring to the same email addresses without mentioning Singapore.

6
  • I scrolled through the MAS facebook page, and the feedback page, but couldn't find the email addresses you listed?
    – Graviton
    May 19 '16 at 9:03
  • Sorry, put the wrong link under "feedback". Have fixed it now. Should point here: facebook.com/notes/malaysia-airlines/…
    – Berwyn
    May 19 '16 at 9:06
  • "The Malaysia Airlines Singapore page is managed and monitored by our Social Media team based in Singapore"... but I am based in Malaysia
    – Graviton
    May 19 '16 at 9:11
  • 2
    Many global companies have teams in different locations to deal with various issues. Does it matter where someone physically is if they're replying by email or social media?
    – Berwyn
    May 19 '16 at 9:13
  • I hope that you are right and the team based in Singapore can really take quick action
    – Graviton
    May 19 '16 at 9:18

Not the answer you're looking for? Browse other questions tagged or ask your own question.