I applied on February 11th at an acceptance facility. In approximately April, a received a letter from the Department of State asking for more info, which I promptly provided within 2 weeks, and info which was confirmed delivered by me (via tracking number) to the Department of State on April 13th -- almost 3 weeks ago. My status on the site says, "
It is being processed." It has said this since the beginning and will not change. I contacted the Department, and this woman with a horrible attitude just basically summed everything down to, "
It's at their discretion, and there's nothing more I can tell you regarding your status." This was over a week ago.
I emailed them and they tell me to call them -- I call them and they tell me they can't do anything or tell me anything other than what the site says, so it's a waste of time for both parties here. The person in the email also stated that the, "
Site is having problems." I'm not too confident in that, but anyways...
What can I or should I do at this point? It's been well too long and they've left me without any closure.
I've looked around and heard that I could contact local congress to help me, but what could they do that I couldn't by inquiring information? I question whether such a thing would be helpful and how.
Maybe someone else has been in this dreaded position and can give some tips or options to me.
Note: this is not a renewal, but a first time passport.