I have a friend who is unable to get a passport because she was asked to provide extra documentation which she cannot obtain, period. The Department of State will not help.
They are asking for old documents and she does not have any history/records with any of them to satisfy them. Note that she provided all accurate/requested information in first applying for a passport, but the Department of State decided that wasn't enough -- so they're asking for stuff she doesn't have and cannot obtain to give them because no such records exist that they want -- namely, driver's license 5 years or older (she has never had one), among 4 other documents 5 years or older that she has no records of and cannot provide. She's really frustrated and feels out of options.
I heard about NEXUS, and I was wondering if I should give that to her as an alternative? I read that you pay $50, submit to a background check, provide some info, and then have a short interview -- after that you get your card if you're approved. Can you get a NEXUS card with no passport though?
Could you use it, if so? She really has no other options to travel -- they won't give her a passport because she doesn't have old documents that they want and they will not compromise or help.
As a bonus question, is there any other way to get around this? Funny thing is that everybody she knows, including her family and friends, have applied for a passport exactly as her and were ALL approved without further ado, but she was unluckily asked for tough info.
To add, she's 19 years old and has next to nothing of what they're asking for -- except the social security card but it has no date so they probably won't accept it. Homeschooled so has no yearbook/student ID records of any sort and she has never had a job (one with an EI/ID).