We originally booked a flight with an overnight stop. We also booked a hotel in advance which was refundable until the day before our flight.
The morning of the flight everything was marked on time but by the time we got to the airport they told us our first leg was late and we would not make our first connection, so they re-routed us via another city and we had to spend the night there instead of where we already had the hotel.
We lost the cost of an moderately expensive hotel which I complained about. The airline responded that it is not industry policy to pay for incidental losses but gave us some points, roughly worth half of the hotel costs if used before they expire, of course.
Are we actually entitled to more? Is there any way to get better compensation?