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According to the GWR Customer Charter (PDF, 1.7 MiB), If you’re travelling soon and need help straightaway, start a web chat with one of our advisers. I have searched the GWR website, but I can't seem to find the link to the web chat. How do I connect to it?

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After going over their website with a fine tooth comb casual glance, the only thing resembling a web chat I could find was an invitation to use Facebook Messenger, linked from their contact us page. It's advertised as being available 24x7.

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  • One possibility is that it only shows up when they're active.
    – gerrit
    Mar 1 '16 at 22:56
  • @gerrit "If you need help, our team are on hand 24/7" Mar 1 '16 at 22:57
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    Facebook Messenger is essentially a chat mechanism and one that is already installed on a bazillion phones. So it would cover their promised CS.
    – user13044
    Mar 2 '16 at 1:29

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