My wife and I travelled with LAN/TAM last year, together.
I bought 2 tickets at the same time/session, that is, same price and conditions for both of us.
I entered both of our Qantas Frequent Flyer numbers at the time of the purchase. LAN/TAM is a partner of Qantas, they also do codeshare in this flight. LAN's website had a field to enter the Qantas Frequent Flyer when buying the tickets, that's what I used.
However, the points we earned and our Frequent Flyer statements are totally different.
We made a flight from New Zealand to Brazil with stopover in Chile.
My statement looks like this:
Date Description Points 29/OCT/15 LA 753 DISCOUNT ECONOMY/ECONOMY 24OCT15 GUARULHOS INTL/SANTIAGO 402 29/OCT/15 LA 801 DISCOUNT ECONOMY/ECONOMY 25OCT15 SANTIAGO/AUCKLAND 1,504 08/OCT/15 LA 5951 ECONOMY 01OCT15 SANTIAGO/GUARULHOS INTL 1,607 08/OCT/15 LA 800 DISCOUNT ECONOMY/ECONOMY 01OCT15 AUCKLAND/SANTIAGO 1,504
That gives me a total of
Hers statement looks like this:
Date Description Points 01/DEC/15 LA 801 ECONOMY 25OCT15 SANTIAGO/AUCKLAND 6,014 01/DEC/15 LA 753 ECONOMY 24OCT15 GUARULHOS INTL/SANTIAGO 1,607
Her total was
My question is, "why is everything different", but I can breakdown in 5 questions:
- Why are the dates different?
- Why are the description for flights LA 801 and LA 753 different?
- Why did she earn more points than me?
- Why didn't she earn points for flights LA 800 and LA 5951 (NZ to Brazil)?
- What should I do?
Our E-tickets, for both of us, shows that the flight NZ <-> Chile were Economy-O and Chile <-> Brazil were Economy-B.
Also, there is a Fare code
OEESP60Y for all flights and for both of us, which I don't know what it means.