I got a return ticket of Turkish Airline from Lagos to Chicago using an agent called ST. KINGS CROWN TRAVELS. I paid #269,248 and left for Chicago on 2nd Nov 2015. I got to chicago and then had the need to cancel my return flight and request for a refund.
This I made known to ST. KINGS CROWN TRAVELS on the 10th Nov and initially I was told that was not possible but was again told that a refund could be done and that they would need the data page of my int'l passport as well as a letter indicating an authorized refund.
By 12th Nov. I was again told by ST. KINGS CROWN TRAVELS that I needed to wait for six weeks before Turkish Airlines could refund me. I waited and by 23rd Dec, ST. KING CROWN TRAVELS told me that my data page as well as the authorization letter was not neccessary anymore and that Turkish Airlines again said I should wait till this week before they refund me.
This afternoon, I got a call from ST. KINGS CROWN TRAVELS and was told Turkish Airlines gave #30,950 as the refund. I dont understand the possibility of that and know for sure that there is no element of truth in that. I didn't collect the money and had told ST. KING CROWN TRAVELS to produce the receipt Turkish Airlines gave to show that that amount is what was paid but since anything can be fabricated, I need you to help me out as to how do I know the exact amount Turkish Airlines gave as the refund or if there is anyone in Turkish Airlines that I can speak with about this.