9

My sister was visiting for the holidays and had to gate check her bag on the return trip. Once she got her bag back, her MacBook Air and charger were gone. What recourse does she have to get the laptop returned or a refund to buy another one?

We already checked Find My Mac, but the laptop shows as offline and no location info is given.

  • 7
    Contact the airline immediately. – Nate Eldredge Dec 29 '15 at 17:55
  • 3
    Who were you flying with? From where? To where? – JoErNanO Dec 29 '15 at 18:08
  • 4
    I would also contact the police at those airports. – Andrew Lazarus Dec 29 '15 at 18:58
  • 3
    @WGroleau Gate checking is rather different. It has much, much less handling by staff, and isn't always optional. – CMaster Dec 29 '15 at 21:19
  • 2
    And when they insisted I gate-check a fairly small bag, I took my laptop out of it first. Then from the "jetway," I watched a guy, instead of sliding the bag onto the belt through the hole (that was apparently designed for that purpose), pick it up over the rail and drop it onto the belt (waist high). – WGroleau Dec 29 '15 at 22:45
11

There are a few things you can do:

  1. Contact the airline. The sooner you contact them, the better. They usually will be happy to help you to get your computer back.
  2. Contact the police. They probably won't help, but if it was stolen, they'd be happy to investigate for you.
  3. If you have insurance, contact them. Even if they can't get the laptop back, you may have a reimbursement plan.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.