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I traveled in June this year from Germany to US through Toronto (AC flight). I did not have to re-check my luggage (in fact this is why I did chose this flight). Yesterday, I flew again, but this time my luggage is still Toronto - I was told by the employee at the US airport that I should have re-checked my luggage.

Were there some recent changes in the policy?

Update: My luggage was delivered two days later, unopened.

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  • As far as I can tell, both Air Canada and YYZ agree that connecting to a US-bound flight in Terminal 1 (where Air Canada operates out of) should not need you to pick up your luggage in YYZ. Assuming both flights were in fact in T1, the only thing I can think of (besides handling error) is that your check-in agent in Germany only tagged your bags through to Toronto for some reason.
    – waiwai933
    Dec 16, 2015 at 2:44
  • Who was your flight with this time? Was it two separate tickets, or same booking?
    – Mark Mayo
    Dec 16, 2015 at 11:43
  • Single booking through United. AC flight. Dec 16, 2015 at 13:06
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    From my experience, the times when my international flights originated in Canada, the luggage was forwarded to the connecting flight. However, when my destination was in Canada from international destinations, I had to pick up my luggage in Toronto and re-check in. This has been the case for last several years.
    – tanjir
    Dec 16, 2015 at 15:53
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    I seem to remember this being the procedure years ago before they changed transit procedures in Canada.
    – Carl
    Dec 21, 2015 at 18:00

1 Answer 1

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This seems to be in violation of their stated policy. See https://www.aircanada.com/en/travelinfo/airport/images/yyz.pdf which for "international to USA" states

"Please note that your bags will be automatically transferred to your connecting flight."

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    Maybe just the employee at the airport was not aware of this process and my luggage got stuck at YYZ due to some process mistake. Thank you for the reference! Dec 16, 2015 at 14:14

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