7

I traveled in June this year from Germany to US through Toronto (AC flight). I did not have to re-check my luggage (in fact this is why I did chose this flight). Yesterday, I flew again, but this time my luggage is still Toronto - I was told by the employee at the US airport that I should have re-checked my luggage.

Were there some recent changes in the policy?

Update: My luggage was delivered two days later, unopened.

  • As far as I can tell, both Air Canada and YYZ agree that connecting to a US-bound flight in Terminal 1 (where Air Canada operates out of) should not need you to pick up your luggage in YYZ. Assuming both flights were in fact in T1, the only thing I can think of (besides handling error) is that your check-in agent in Germany only tagged your bags through to Toronto for some reason. – waiwai933 Dec 16 '15 at 2:44
  • Who was your flight with this time? Was it two separate tickets, or same booking? – Mark Mayo Dec 16 '15 at 11:43
  • Single booking through United. AC flight. – Tomas Greif Dec 16 '15 at 13:06
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    From my experience, the times when my international flights originated in Canada, the luggage was forwarded to the connecting flight. However, when my destination was in Canada from international destinations, I had to pick up my luggage in Toronto and re-check in. This has been the case for last several years. – tanjir Dec 16 '15 at 15:53
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    I seem to remember this being the procedure years ago before they changed transit procedures in Canada. – Carl Dec 21 '15 at 18:00
4

This seems to be in violation of their stated policy. See https://www.aircanada.com/en/travelinfo/airport/images/yyz.pdf which for "international to USA" states

"Please note that your bags will be automatically transferred to your connecting flight."

  • 1
    Maybe just the employee at the airport was not aware of this process and my luggage got stuck at YYZ due to some process mistake. Thank you for the reference! – Tomas Greif Dec 16 '15 at 14:14

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