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I've just booked my trip at Aeroflot airlines via (Van Vic Vacations), I recieved a mail confirmation with the booking reference number. I've tried to use this number along my last name at checkmytrip.com, yet I always get the following error

We are unable to find this reservation number. Please check your entry and try again. Please note that not all reservations can be accessed via this service. (8104 - 1929)

I've found my ticket at the Aeroflot site to be with the status re-confirmed along the e-ticket number.

I would like to know what causes such an error? shall I contact Aeroflot?

  • If Aeroflot site confirms that your ticket is valid, then the issue is with checkmytrip.com. As long as the airline company confirms your tickets, you are fine. – Aleks G Nov 7 '15 at 13:57
  • IIRC, CheckMyTrip only works with Amadeus references. Other systems exist, such as Sabre, so if Aeroflot use anything other than Amadeus then their reference wouldn't be compatible with CheckMyTrip – Gagravarr Nov 7 '15 at 14:59
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    Aeroflot seem to use Sabre for their online checkin (so I would assume they use it throughout!). Perhaps worth trying the reference number in Tripcase, as in CGCampbell's answer? – EdC Nov 8 '15 at 5:29
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Check My Trip is the end user portal provided by the Amadeus GDS. Sabre, a competing Global Distribution System, used to run Virtually There, but it has been redirected to (and rebranded as) TripCase.

You'll need to contact your travel agency, Van Vic Vacations, to find out for sure which GDS they use, whether Amadeus (unlikely), Sabre, or another. They do not appear to have a web presence, so without calling them directly, I do not know which it is. As you have already confirmed your booking with AeroFlot directly, however, any concerns you have about booking validity should already be allayed.

Happy Flying!

  • I've tried with TripCase and it worked perfectly, I was even to link the trip with my email! Thanks. – Mohammad Ahmed Nov 8 '15 at 13:15

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