I claimed for a flight which was delayed for over three hours but the airline are saying that the delay was only 2 hours and 31 minutes. The flight was Jet2 LS863 from Manchester to Murcia in Spain due to depart at 15:15 on the 25th July 2015. We didn't actually leave the ground until after 18:30.

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    You can use FlightAware (you may need to register), but looking back that flight didn't seem to run on 25th July 2015. The closest flight was on the 24th and was ahead of schedule ... are you sure about the date?
    – SpaceDog
    Sep 18, 2015 at 10:18
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    For EU261 claims, the key number is the delay to arrival, not the delay to departure. How late were you arriving into Spain?
    – Gagravarr
    Sep 18, 2015 at 10:56
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    Just a reminder that the Arrival Time in EU law corresponds to the time at which at least one of the doors of the aircraft is opened, the assumption being that, at that moment, the passengers are permitted to leave the aircraft. You can check the Case C-452/13 Germanwings
    – Him
    Sep 18, 2015 at 15:24
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    Yes, but when did the plane push back from the gate? That's more likely to be considered the departure time.
    – mkennedy
    Sep 18, 2015 at 17:57
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    @mkennedy The departure time is irrelevant for an EC 261/2004 claim. The importance is the arrival time.
    – Calchas
    Sep 19, 2015 at 3:01


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