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My sister wants to renew her British passport from overseas, she made two mistakes on her application form:

  • wrong email
  • missing middle name

Whats is the standard procedure to deal with a similar issue? re-send a new application form? send a letter?

For various reasons she could not get the right advice from the passport office when she phoned them, also they refused to discuss the issue with me as I am not the applicant.

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    I wonder if this might be better on Expats, as the procedure probably differs since you're applying from abroad? – Gagravarr Aug 25 '15 at 10:16
  • @Gagravarr I have no idea but this is not an immigration question, she just want to renew her passport that's all. – Ulkoma Aug 25 '15 at 10:48
  • @User Most likely, her passport will get declined and she will have to re-apply and documents sent to her. Or, they will see the information on the previous passport and correct it, doubtful, however. – Phorce Aug 25 '15 at 11:29
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    It's just a passport renewal, a problem MANY international travellers face. Definitely on topic. – Mark Mayo♦ Aug 25 '15 at 12:10
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    "could not get the right advice" - seems vague. Did they tell her what to do or not? – Mark Mayo♦ Aug 27 '15 at 22:54
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+50

What's is the standard procedure to deal with a similar issue?

The 'standard procedure' is to initiate an enquiry through the facility sponsored by HM Passport Office. They provide a form with some drop-downs and ID fields. Applications from abroad are normally referred to the Glasgow office for fulfillment, but it's fine to enter London...

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At the bottom of the form there is a free text area to describe the nature of the enquiry; your sister should put here her correct email address and correct name. They will revert if further clarifications are needed.

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