My husband and I are booked with a well-known, established tour company for our trip to Europe. The trip we booked with them originally was cancelled because of lack of customers. We understand that these things can happen and we booked another trip with this company.
This tour company recently contacted us to inform us that our return flight from Europe was changed. They told us that the airlines made a change and we had to take a much earlier outbound flight. The flight we were originally booked on was very convenient and we felt lucky to have this particular flight. We contacted the airlines to verify our seating and asked about the change in flights. The airlines assured us that they had not made that change, that the tour company did. We contacted the tour company and confronted them with this information and they said that that the second leg of our flight was changed by the airlines so they had to change the first leg. We found out this was a lie as well.
The airlines never changed any of these flights. Just wondering why do tour companies do this?