1. We got our Schengen visa from the Italian embassy. The bookings that were used in the submission for the visa had to be cancelled as they were provisional and since the visa took time (received just 2 days before our travel date) they were all expired. We therefore had a short time left and made an entirely different itinerary, going to Austria, Hungary and the Czech republic.

  2. At the airport we were denied boarding the flight to Austria by Austrian airline staff. They asked for our itinerary and we told them the truth: since the visa was delayed we had changed the program at the last moment, indicating that we would still be going to visit Italy once we entered via Austria. They asked us to wait until they could confirm with an Austrian border police representative. The airline staff sent a copy of our visa to them seeking their approval before we would be allowed to board the flight. We were then told that the representative had denied our boarding and we had to abandon our entire schedule.

  3. Since we already have a visa, can we rearrange the entire booking to Italy (max days) and then smaller trips to Austria, Hungary, Czech, etc?

  4. Should I check with the Italian embassy if at all there is an objection on the existing Schengen visa, considering the fact that the matter has already been reported to the Austrian border police representative?

  5. I am traveling with my family and want to avoid any further issues now. I am willing to change our itinerary matching with the visa requirement of Italy with maximum days and first entry into Venice. However my exit would still be from an Austrian port. Will there be any issue?

  • 2
    Why did you cancel your provisional bookings? You could just rebook online and follow the plans to arrive in Italy even if you have 2 days time. I have traveled through austrian so many times in Delhi, i have proper documents with me all the time.
    – pbu
    Jul 10, 2015 at 13:44
  • 3
    They probably concluded that you were gaming the system with reservations. What you wrote appears to be consistent with that pattern.
    – Gayot Fow
    Jul 10, 2015 at 15:05
  • 3
    Why did you indicate that you "would still be going to visit Italy" when you had "made an entirely different itinerary, going to Austria, Hungary and the Czech [R]epublic," and not Italy?
    – A. R.
    Oct 18, 2023 at 16:07
  • The question's title says boarding was denied because the visa-issuing country wasn't included in the final actual travel itinerary. I think this occurrence would be more accurately represented by saying boarding was denied because the traveler changed (and did not travel to at all) the main destination of the itinerary that they presented for visa issuance. Mar 30 at 17:14

1 Answer 1


If the visa hasn't been revoked or annulled, there is no reason you could not use it again. Landing in Italy, staying there the longest and generally following your original itinerary would be safest and if you do that, exiting through Austria is certainly not a problem.

If you are really concerned about the Austrian police, you could keep evidence of your stay in Italy (receipt from hotels, restaurants, or shops, train tickets, etc.) but once you are on your way out and as long as you did not violate the conditions (duration/validity) of your visa, they should care a lot less.

In fact, this arrangement with a “police representative” is a bit curious, it seems to me that the airline exceeded their authority as it seems you did have a valid visa. They certainly have to check that but can't possibly conduct a full border check themselves.

On the other hand, if you change your itinerary completely and present yourself to the border, you are in a bit of a grey area (see e.g. Should my first trip be to the country which issued my Schengen Visa?) and the Austrian police may very well choose to deny entry. In some cases, they can even cancel a visa so having a valid visa is certainly not a guarantee that you will be granted entry. But for all this, there are procedures to follow and you would have at least received a standard form with an explanation.

I am not a lawyer and have no idea whether that could be actionable but being effectively denied entry at the behest of the police without following the procedure or offering any justification seems to violate the spirit of the regulation, especially since the EUCJ ruled that the conditions listed in the Schengen Borders Code are the only ones that can justify being denied entry (point 69 in the judgment on case C‑575/12).

The good thing for you is that since, according to what you wrote, they did not in fact deny you entry, let alone cancel your visa, there is no denial stamp in your passport and your visa is still valid. There might be some record in some Austrian database but that should not have any consequence should you seek admission to Italy.

In any case, contacting the Italian embassy is certainly not a bad idea. Being upfront and proactive is the best and you would then have some tangible evidence that you are not trying to abuse the system (if you get an answer from the embassy, you could for example take a printout of the email with you).

  • You response was helpful, However i can't figure out whether if austrian officail share this information with the italian embassy just in case and some objection is imposed on the visa in the system.
    – Arun
    Jul 10, 2015 at 14:08
  • @Arun I have no privileged information on the contents of all the relevant databases so I don't want to give the impression that I can offer any guarantees but given the way the regulation is laid down, either there is a formal decision, with a form and a stamp or there is nothing. Since the Austrian police seems to have acted completely outside of this system, you haven't been given the opportunity to present yourself to the border and apparently haven't been denied entry, I simply don't see how they could share an “objection” or anything like that.
    – Relaxed
    Jul 10, 2015 at 14:22
  • @Arun If they want to do something about your visa, there is no facility to share some informal “objection”, they have to revoke (one step beyond denying entry) or annul (even more severe as it implies fraud) the visa and follow the procedure for that (including informing the issuing member state, informing you of your right to an appeal, etc.) But that's something that consulates or possibly border guards can do, when they have your passport in their hands. That's why it seems incongruous to conduct some sort of informal evaluation away from the border when you do have a valid visa.
    – Relaxed
    Jul 10, 2015 at 14:29
  • I wish to travel now by sunday after getting all my reservation booked and confirmed, wanted to approach the embassy to have an proactive approach and sort this out so as to avoid any complication, but the embassy will open on monday only. I am feeling there is nothing to be worried as such and go head with my trip. I am paying a bit of price by being honest.
    – Arun
    Jul 10, 2015 at 14:38

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