Some Indian friends of mine are planning a trip to Dubai for just over a week (Saturday arrival, Sunday departure the week after). There were various airline options available, both direct and indirect, but they opted to pay a small premium to go with Emirates as then be able to use the Emirates Visa Services to apply for a UAE visa online and without needing letters of invitation etc.
They made independent bookings for the same Emirates flights, then both logged into the Emirates "Manage my Booking", and from there followed the link to apply for a visa. Both uploaded the required documents, paid the fee etc. All of the details of when they would be in Dubai for were automatically transferred over from Emirates, and were correct
The problem comes now that the visas are issued. One friend got a visa for the dates on their ticket, Saturday to Sunday after. The other got a visa for Saturday to Saturday, ending one day before their flight home!
Normally, one might be inclined to say "you must've filled the form in wrong". In this case though, we know that isn't the case, as all the flight details were automatically sent over from Emirates, and were correct when the visa application was submitted.
My friend with the incorrect visa tried ringing Emirates, who despite the fancy page on their website about their visa services, and despite the application having started on their website, said "nothing to do with us". My friend then rang the UAE embassy in their Indian city, who said "we don't deal with online applications, email about that". They emailed the VFS help email address for online applications, and got no response...
In this situation, what does my friend with the one-day-short UAE visa need to do to get the visa corrected to the dates of their flight & visa application?