6

This has now happened twice to me. As a result of travel times etc, I have arrived considerably earlier than necessary at an airport with multiple opportunities to fly earlier than booked.

Amsterdam -> Munich -> Vienna a few months ago. Having added copious amounts of safety margin due to travel disruptions that didn't materialize into delays, I arrived a lot earlier. I could have caught the direct flight with Austrian (departure 1 hour), rather the later Lufthansa flight (departure 4 hours). "Is the flight overbooked" I asked, the friendly check-in agent looked it up and responded the first leg was not. The second leg from Munich however was resulting in some passengers being denied boarding.

I am curious: would the agent have rebooked me had if the first leg had been overbooked or if she had known that the second leg was overbooked?

As much as the airline likes keeping the tickets term intact (which I fully understand), it is even more 'wrong' to deny boarding. I am sure that the check-in agents are much more familiar with the first than the latter case. There was an alternative flight that I would have been more than happy to accept, and the passenger denied boarding could would have had a seat.

3

It depends on the airline. Short answer: European airlines tend to be bad, USA and Asian airlines are quite good. Low cost carriers usually are terrible.

First, no one knows if the flight is really overbooked until the flight is edited at the close of check in a few minutes before departure. Unexpected missed connections, people with visa/documentation issues, people making last minute changes, or even online-checked-in "no shows" can still interfere with the airline's knowledge of whom they expect to be aboard. However at the editing stage the decision whether to confirm or offload/rebook will be made.

Of course in some circumstances it is quite clear that the flight will be overbooked probably by some number of passengers. However, the gate agents are not really supposed to make changes to your ticket, particularly against the ticketing conditions. This is a culture difference. In the USA, the gate agents are usually fully qualified reservation staff who know their stuff, they understand enough of the principles of ticketing, they understand the effect on the airline and they can see how likely it is that other flights are overbooked. In Europe, the gate staff tend to be lesser trained people who should not really be mucking about with a ticket in case they break something.

This is particularly true at outstations where often only local contractors representing the airline are working. In this circumstance, any changes will have to be run through the local station manager or even telephoned back to the head office.

At major stations the real airline ticketing staff can make virtually any change they wish to your ticket, entirely outwith the fare rules, but this is carefully audited. So they will have to be sure they really are saving the company money when they get questioned about it.

European airlines continue to rely on flexibility as a price discriminant, so there is strong pressure to take the risk that things will sort themselves out and deny changes. If you look in the US, many airlines offer "same day standby" to elites in the frequent flier programmes. So it is no big deal for me to change my reservation on the same day, for any reason, when travelling in the US. (Assuming there is still space, which because of the US obsession with free upgrades, there usually isn't, but that's another story.)

It never hurts to ask if there is space available, but usually in Europe, at an outstation with a couple of flights per day, you are wasting your breath.

3

This is purely anecdotal, but I once showed up to an earlier flight due to timezone confusion. The checkin computer beeped at my boarding pass but the attendant did go to the trouble of checking my actual flight, saying if it was overbooked I could take this one as they had empty seats.

However, the conversation only got as far as it did because I had no checked baggage.

So, unofficially it appears some airlines will let you move up at no charge if it is beneficial to them. In this case the benefit would have been freeing up a seat and thus one less unhappy passenger.

Go ahead and ask - the worst they can do is say no.

2

I thnink they won't, because they want to avoid that people will do this as a strategy: "Book a cheap flight for 12:00, then come at 7:00 and fly with the expensive one."

  • Yes this is true in Europe – Calchas Jun 12 '15 at 22:02
  • On the other hand, Europe has compensation for being bumped from a flight, so at least in some circumstances it would save the airline money. Wouldn't it? – Andrew Lazarus Jun 12 '15 at 23:33
  • Usually the 7:00 flight is cheaper than the 12:00 flight... – Michael Hampton Jun 13 '15 at 1:19
  • @MichaelHampton For sure not! Flights at 7:00 are used by business people and they are willing to pay. – user30624 Jun 13 '15 at 6:46
  • There is no absolutely obligation to rebook me, and I wouldn't try to turn up hours early just for that purpose (just that it sometimes happens and you can't do anything about it). It is expensive for airlines if people (at least in the EU) arrive more than a few hours late. It also hurts customer satisfaction and loyalty if they are declined boarding. I think the overbooking is in total more costly for an airline than a flight change. – InFlightEntertainment Jun 13 '15 at 9:06

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