I am currently a member of the SNCF fidelity program and I am a "Grand Voyageur", a status that lets you collect points ("points monnaie") for every euro spent. Soon, it will be the anniversary of my membership so my status may change. In my case, as I did not collect enough "points statut", I will switch to the "Voyageur" status. This status does not have "points monnaie". Will I lose all of these "points monnaie" (if so I should try to redeem them) or are they independent from my status? I did not dig much in the help yet, the basic interface of my account does not mention any expiration date.
My membership's anniversary recently happened and I am back to the
Voyageur status. I could in fact keep my
points monnaie and use them for rewards. I could see some lines in the conditions about the expiration of these points though:
Le solde de points monnaie d’un client qui passe du statut Grand Voyageur au statut Voyageur est supprimé 6 mois après son entrée dans le statut Voyageur.
Which means that 6 months after switching from
Grand Voyageur to
Voyageur status, my
points monnaie will expire. And indeed, every time I connected on the fidelity website, I got a notification that my points will expire, with the specific expiry date.
It is also written that I cannot earn these
points monnaie (not
points statut) when in the
Un client au statut Voyageur ne cumule pas de points mais des trajets lui permettant de recevoir des Codes avantage.