A conference advertises special rates for conference guests in local hotels. On the website, they write:

To book in house, email guestservices@panpacific.com or Phone 604-905-2999 or Toll Free 1-888-905-9995. Group Affiliation: CMOS

What does in house mean in this context?

  • My guess without context: It's a contact to a booking agency who will make the arrangements for you using the discounts that the conference has arranged.
    – mkennedy
    Mar 2, 2015 at 23:28
  • I've edited the question to add more context.
    – gerrit
    Mar 3, 2015 at 0:02

1 Answer 1


This isn't, so far as I can tell, any kind of travel jargon. It looks the standard definition of in-house used in any kind of business:

Done or existing within an organization

That is, if you want to book a room directly through the hotel itself, use the contact information provided. Presumably, you could also book the room through a third party like a consolidator, online travel agency, or corporate portal— which might or might not be cheaper and/or easier.

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