I had an uncanny feeling that it was rude of me to talk on a mobile phone for the whole journey, while travelling alone in a London black taxi. Is it the etiquette to have a conversation with the indeed highly qualified driver when travelling alone in a London black taxi? What should I do if I am on a business meeting on my mobile phone for the whole journey?
I've been in a similar situation many times when travelling during business hours to/from meetings - or, often, when going to the airport - where I've had to jump in on conference calls where I knew it would be for the duration of the ride.
I usually excuse myself before the call, letting them know that I'm going to be on a call (even if I'm not talking). That's usually okay with most black cab drivers: it helps them turn down the radio, etc for instance. Black cabs are usually partitioned anyway to separate the driver and the passenger(s) so it's not that uncomfortable.
(If you're taking a ride from Uber on the other hand I'm usually more conscious of it since drivers rate passengers as well. I do the same thing by letting the driver know that I'll be on a call.)
My intuition as a Londoner was that this was absolutely fine, but then I had a moment of self-doubt and worried that maybe I'd been being rude in not talking much to cabbies all these years.
So I sought out this ethnographic study of cab drivers:
Inside the Mind of a Cabbie (RSA)
and that has confirmed my impression that the time and space are basically yours to do what you like (within reason), and you don't have much in the way of conversational obligations towards the cabbie:
PASSENGERS AS PAYING GUESTS
Cabbies describe their experience of being in the cab as ‘working from home’ (see below), and in this context passengers are their ‘paying guests’.
Each passenger is a ‘gamble’, because they may be low or high paying and have good or bad behaviour. However, each passenger is accepted from the ‘taxi god’, and it’s part of drivers’ etiquette to accept the luck of the draw, although they reported on ‘other’ drivers who became upset by low-paying passengers/fares or local ‘bell jobs’ (low paying fares).
Overall, cabbies worry about the reputation of the trade, and they maintain or improve the reputation of taxi driving through their passenger interactions. This service side of the job includes intuiting whether the passenger wants to converse, treating them with politeness and respect e.g. keeping their cab clean, carrying luggage, not talking until they’re sure the passenger wants to converse, maintaining suitable boundaries (not discussing ‘deep’ topics relating to religion or emotions) and dealing with problem passengers in a responsible way.
Problem passengers may question the fare/route taken, escape without paying, be drunk (becoming aggressive or comatose in the back), or sometimes abusive for no reason.
Drivers intuit whether passengers want to chat by asking specific questions and gauging the response, or by responding to the passengers’ initiative:
“Most of them are nice, they’re like ‘how are you?’, most of them talk… but some of them have had a bad day and they don’t want to talk… if I see they don’t want to talk I leave them alone.”
So it seems like the best way to be nice to cabbies - the thing which they'll appreciate most - is to use their cabs for long, expensive journeys, and give them big tips. Chattiness appears to be fairly far down the list of what makes for a good passenger.