We are a family of 4 visiting the US this year. Some years back we were in Boston, and one of the kids (about 18 months at the time) came out with chickenpox. Which of course is a big deal in the US since they vaccinate for it and so see it rarely.
Anyway, he had to visit a hospital in Boston just to see a doctor. We had full travel insurance with a major international provider, yet they would not accept it since the contact numbers for the insurer that we had were back in Europe.
Anyway, we had to shell out something ridiculous for a simple doctor's visit, and then finished up owing them $40 or something which the hospital then proceeded to spend themselves a hundred times over by chasing us for it constantly.
Anyway my question is - is this nonsense about not having a US contact number for the insurer common and should we insist on getting one before taking out insurance?