I was on a return flight with Air China leaving Australia, stopping in China and finally arriving in London. I then had a flight booked for London to Turkey. Of course the Air China flight was delayed in Shanghai due to bad weather. As a result I missed the flight home to UK. Air China put me on a new flight a day later to London. However I missed the connecting flight with a different operator back to Turkey. As a result I had to buy a new ticket. This cost around 600 dollars. I enquired about some sort of refund. This is what they said:
We regret to point out that the flight delay was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. We do strive to minimise disruption to our services, but delays/cancellation will from time to time inevitably occur. We are sure that you will appreciate that the safety of our passengers and crew is paramount, and that any adverse weather conditions must receive immediate attention in order to ensure complete peace of mind. We regret that whilst we appreciate your situation, your onward travel is beyond our area of responsibility, any other journeys or arrangements are the responsibility of individual passengers and we cannot reimburse such expense.
Do I have any rights as a customer?