I flew from Istanbul to JFK with Turkish airline a week ago and my bag came out missing a handle. I quickly went to the counter to claim the damage. The airline gave me an email for me to send all the documents; passport, ticket and the picture of damaged luggage. I sent them everything I got.
They sent another email asking for a receipt for the repair or if it cannot be repair it has to be a written note from authorized company stating that the bag cannot be repaired. I'm in New York. I just want to know if anyone has been into this situation and went to the authorized company to get the bag repaired?