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So I just got an email that my flight from MCO -> MIA -> MXP got changed to MCO -> JFK -> MXP.

I now have to leave 2 hours earlier and get there 2 hours later than before. Am I owed any compensation or will I get some if I ask. I know have a 5 hour layover in JFK instead of 2 hours in MIA.

I was hoping for at least a club pass to help pass the time.

What is the best strategy to get that?

EDIT: Not sure if this matter but tickets were booked with USAirways Dividend miles and AA.

Thanks

  • You can write to the airline and they may offer you some discounts on your future travels. Ask them nicely. Chances of them paying you money are zero. On a side note, you can only get compensation from your employer, the rest of the world wants to take money from you. – Farhan Sep 24 '14 at 17:02
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Your compensation, if any, is governed by the Conditions of Carriage you agreed to by purchasing the ticket, which in this case states (emphasis added)

RESPONSIBILITY FOR SCHEDULES AND OPERATIONS
American will endeavor to carry you and your baggage with reasonable dispatch, but times shown in timetables or elsewhere are not guaranteed and form no part of this contract. American may, without notice, substitute alternate carriers or aircraft and, if necessary, may alter or omit stopping places shown on the ticket. Schedules are subject to change without notice. American is not responsible for or liable for failure to make connections, or to operate any flight according to schedule, or for a change to the schedule of any flight. Under no circumstances shall American be liable for any special, incidental or consequential damages arising from the foregoing.

In the absence of any superseding regulation or legislation— of which there is none, as the origin and connection are both in the U.S., which does not regulate such matters— American is not required to give you anything. Despite the new routing, they still fulfill their fundamental obligation, which is to transport you from city A to city B. At best, you could request a refund for the ticket— though this would necessitate purchasing a new one, which being closer to departure is more likely to be more expensive. If you are an elite frequent flyer with them or on one of the more expensive fares, they may be willing to give you some miles or other token gestures for the inconvenience, but purely in the name of customer relations.

Some version of this paragraph is included in most airlines' contract of carriage. The airline is similarly under no legal obligation to compensate you, notably, for switching a nonstop flight to a connecting flight, a frequent complaint. The same goes for equipment changes— you may have purchased a ticket expecting a widebody in a three-class international configuration, but have no recourse if it gets swapped for a one-class turboprop at the last minute.

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Compensation? No.

Whenever you have a schedule change the airline will allow you to cancel and get a refund if the flights no longer meet your needs. But if you accept the change (ie: don't cancel), then you have effectively agreed to the change and are stuck with it.

The only time you might claim compensation is once the flights are under way and they are unable to get you to your destination within a given amount of time beyond the scheduled time.

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  • Since MXP is in the EU does that make any difference? – draksia Sep 24 '14 at 14:57
  • Tom is right, I had a similar experience on a domestic flight SAN > PHX > DAL > OKC but then they shifted it to SAN > DEN > DFW > AUS > OKC - and since I didn't complain I was stuck with it :/ – Burhan Khalid Sep 24 '14 at 14:58

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