I had bought a ticket (non-refundable) from an online travel agency and I cancelled this flight, they gave me airline credit and after that, I bought another ticket (refundable) with this credit but I want to cancel this flight, too.

I wonder, do they refund as money or again airline credit?

  • 2
    I think this depends on the contract you have with the airline (i.e. the conditions). To get an answer here, I think you would need to at least provide the airline name and booking class, but I am not even sure this would be enough to answer you.
    – Vince
    Dec 23, 2013 at 16:14

2 Answers 2


Any refund will be as an airline credit. If your new ticket cost more than your existing credit then it's possible you will be able to get that additional amount refunded as cash - but it will depend on the specific airline, and in general it's unlikely.

The reason they do it this way is fairly obvious - if they didn't then it would give you a very easy way to take a non-refundable credit, and turn it into a fully refundable cash payment.


In a non-refundable ticket, when you get it cancelled than you may only get "refund" of taxes for a totally unused ticket. (Please note there are lot of fare rules and their combination not possible to list all but this is usually the case).

Sometimes if a ticket, if non-refundable after departure, is shown as non-refundable online even if it is refundable before departure.

In your specific case it seems you cancelled the ticket before departure, therefore you got refund. With OTA (Online Travel Agent) you get refund which is not bound to any airline but dealing with airlines usually they give you credit shell with one year validity to be used with the same airline. But in both cases, usually, you can ask for full refund.

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