I just started using the CheckMyTrip app to manage my flights. I have been unable to add any United-booked flights on the app. I get this message on CheckMyTrip:
"Sorry, your profile information doesn't match the booking. Please head to Settings/My Profile and make sure your first and last names are the same as the ones used to make the reservation."
I assume this is because United concatenates first and middle names in its reservation data (see United Airlines joined my first name and middle name on boarding pass. How to correct this?), so the first name is "FIRSTMIDDLE" instead of "FIRST". This would also be a problem for people with hyphenated last names, because United's system strips any punctuation from the name.
Has anyone else experienced this? Is there any way to make this work?