I booked a "flexible" trip via AA and then cancelled it, they sent me an email with a ticket number for the credit for that trip.

I'm trying to book a new trip now and there is no field to enter the old ticket number before entering my credit card details and I would rather not pay for one more trip and then have to spend another two hours on the phone to get a refund.

Is the only way via phone booking?

  • 1
    Have you checked this page? How you redeem and related restrictions depend on the type of credit, apparently. Also are you logged into your AA account?
    – jcaron
    Commented Jan 26 at 15:00
  • @jcaron I don't have an AAadvantage account but I shouldn't need it. According to the table I'll have to call since it's a non-us flight. Thanks.
    – papirtiger
    Commented Jan 26 at 17:06
  • 1
    Lesson learned - never flying AA again. What a mess.
    – papirtiger
    Commented Jan 26 at 17:10


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