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While riding Nightjet sleeper trains in the recent months, I encountered situations in which I was downgraded because my type of booked accommodation was not available on the consist that showed up. This happened twice.

Am I eligible for compensation, and how to proceed with this specific type of claim?

First situation

Booked a deluxe sleeper with shower on Basel-Hamburg. The train that pulled in that night missed one of the two sleeping cars it normally runs with. We were reassigned to a regular (smaller) compartment instead and the car type running on the route had no shared shower.

I guess the missing car could have had a technical issue and remained in the shop.

Apart from eventual records of the events on that night related to the date and train number, I did not receive any actual receipt that I can use as a proof of downgrade.

Second situation

Booked a bunk in a 6-couchette compartment. The car with my assigned number was a seated compartment car instead of couchette. The attendant made its best to make up for it, giving me an empty compartment and the couchette bedding.

I could lie flat but there was no way to block out the light; no curtains to the corridor and the window had a sun shade only, AC was too hot even on the lowest setting and no bottles of water provided... what a night!

The attendant printed a voucher certifying the fact that I was downgraded.

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  • Did they refund the whole ticket? or just the difference vs. the seat?
    – xngtng
    Feb 11 at 22:44

1 Answer 1

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When the booked travel class is not available you are indeed entitled to a compensation.

You can contact ÖBB via the form here: Passenger Rights & Reimbursement

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  • 1
    Interesting, this seems to be ÖBB's policy -- but are they doing this by choice, or is this required as per some regulation?
    – a3nm
    Dec 12, 2023 at 7:57
  • As far as I know it's based on this EU regulation: eur-lex.europa.eu/legal-content/EN/TXT/…
    – Artemis
    Dec 12, 2023 at 10:02
  • I was in a similar situation last year and confirmed this via the ÖBB hotline that also pointed me to the web form mentioned above. On the journey in question we additionally arrived with a delay of about 2 hours at our destination. As the web form only allows to input a single reason for the reimbursement I sent 2 requests for the trip and got compensated for both (pretty cheap tickets in the end ...). There was however a delay of several weeks between the confirmation of the 2 refunds.
    – linac
    Dec 12, 2023 at 12:51
  • @Artemis Is it? I don't see any relevant rules in that regulation.
    – Sneftel
    Dec 12, 2023 at 14:28
  • Update: after using the form, I received the refund and it took roughly one month to process. You can get a voucher with some bonus added on top, or regular refund on the original payment method.
    – DavGin
    Jan 5 at 12:21

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