The question might sound very one-sided and unreflected so I'll try to explain in brief what happened below. My main problem is the helplessness I feel when talking to the support, which on top of all seem to be hosts themselves. I've done a little research and found many complaints about how the airbnb support changed the past years.
My partner did receive a warning which I guess is now a stain on her account. It probably doesn't have a big impact but I still feel it's very unfair.
After our stay we posted a review which was overall very positive feedback. We only mentioned one downside and we really tried to make it sound half bad. But, pretty much every night I could barely sleep because of constant barking and crowing from dogs and roosters while the house was advertised as a quiet, relaxing rural retreat. But since we paid good money and I actually had this bad experience I felt it was quite okay to briefly mention that for potential new people. We also talked about this in person at the house.
Right after the review, the host contacted us privately via WhatsApp asking us to change our review because it would change the average rating from 5 to 4.8 and that "would look bad" and would give them "a disadvantage" and all the other guests would like the "tranquility". We were still on the road traveling elsewhere. We discussed it quite a bit and felt like that it was kind of rude and invasive to ask us that but since we didn't really have a free minute and felt being pushed, we didn't do anything about it yet. The next day, she wrote us again ("???") and talked about how our perception is wrong, she would have proof other people didn't experience this, and that "she found out the loud dog came from a visitor" in the area.
I'm sure this is not true since we heard many dogs and roosters on top, but since we didn't want any more discussing and back and forth I sent her the following text:
Look, the thing is I don't really want to complain or have this discussion, I liked the house but I really had a hard time sleeping during the whole stay. [...] We will try to change the rating to 5 later but we both think it would be fair to get a compensation in return.
The next day we got a warning because we allegedly violated the terms by offering to change our review for the exchange of money. At first, I couldn't believe that this was happening so I contacted the support, showed them all the invasive message the host sent us before and tried to clear that we don't offer to change our review if we get a compensation but that we will try to change it and would think it was fair, independently from our review, for the bad experience we had, to get a small compensation in return, too (please note: the sentence was said in German and not in English Wir werden versuchen die Bewertung nachher zu ändern, fänden es aber beide fair im Gegenzug eine kleine Entschädigung zu bekommen).
Now, I understand that you could interpret our last text as a violation but not after all the text evidence we supplied, too. We are nice people and would have loved to clear things up, maybe even talk to someone on the phone or something. We never had a bad experience before. But the airbnb support acted very infantile, repeating over and over how it's not allowed to change your review for money etc. There wasn't even the try to go into a dialogue or understand that we didn't want to change our review for money in return. They would just close our case, we opened a new one, the copy/pasted the terms and closed it again.
Now, are we mad thinking we are the victims here? If so, what would you do from here? Just let it be or try to get some justice?
Thanks for any advice.