Indian citizen. I had travelled recently with Kuwait Airways. We encountered significant delays at the initial airport in Mumbai, which resulted in us missing our connecting flight from Kuwait to Malaga. Due to unforeseen circumstances and delays at Mumbai Airport, the departure of this flight was considerably delayed initially scheduled for 2.35 am (rescheduled to 4.10 AM, further left Mumbai airport at (6:10 AM)). As a result, we arrived at Kuwait Airport with insufficient time to make our connecting flight from Kuwait to Malaga, scheduled on 11 August 2023 at 7.40 AM. Kuwait Airways took the initiative to arrange an alternative flight and provided temp accomodation in Kuwait for 6-7 hrs. The replacement flight was arranged for at a significantly later time with an additional stopover in Bahrain, causing us to lose an entire day of our intended tourism activities in Malaga. This delay had a cascading effect on our travel plans, leading to the unfortunate wastage of our pre-booked hotel accommodations for that night. Consequently, we had to extend our trip by an extra day to make up for the lost time and to fulfill our travel itinerary.
I have mailed Kuwait airways customer care last week regarding my lost Airbnb bookings but no reply from them yet. Please advise what other actions (whom I can mail for better potential resolutions, can I claim this with travel insurance) can I take in this regard for loss of Airbnb booking and extension of travel plan by a day (also had to change plans and redo some of the bookings)