The hotel in Munich I stayed in a few weeks ago, accidentally charged my Visa card twice, which led to an extra 1000 Euro charge to my account. My UK bank charges fees for the use of this card outside the UK, so I got an extra £25 in fees. When I mentioned the mistake to the hotel, they reimbursed me the wrongly charged amount. However, they did not cover the fee and the exchange rate between Euro and Pound also changed in the meantime, which led to an additional £4 I did not get back. They claim that they are not responsible for currency conversion or bank fees. However, I never allowed them to use my card twice, so I feel like they have to cover the cost associated with their mistake. What can I do to enforce this?


1 Answer 1


Ok talking to my bank, they were willing to reimburse the fee. However, the shortfall of the currency conversion cannot be resolved by my bank. I still think the hotel is at fault and should cover the entire cost, but it might not be worth the effort.

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    What the hotel should have done was reverse the transaction, which "unwinds" everything associated with the transaction and in theory leaves you back in the same position you were in before. What they probably did instead was to pay you €1000 - the end result being 3 transactions (2 debits & one credit) on your account instead of one.
    – brhans
    Commented Aug 13, 2023 at 13:42
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    yes that is correct... I agree if they could have reversed their incorrect transac tion, that would have solved the issue imidiately
    – carl
    Commented Aug 13, 2023 at 13:55
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    can you request a chargeback on the original transaction?
    – njzk2
    Commented Aug 13, 2023 at 20:03
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    @njzk2 that could be considered fraudulent at this point as they have already admitted their mistake and refunded the amount charged.
    – Midavalo
    Commented Aug 14, 2023 at 0:44

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