My suitcase was delayed at Dalian Airport (China), I went to the Air China customer center and filled out the form at the airport "confirmation of passenger baggage information". They told me I will receive my suitcase at the hotel in the next 24hours, and in fact it was. So, I received it the next day and realized that it was damaged. I sent an email to the Air China department at the airport of Dalian asking for compensation for the delay and for the damaged suitcase, I have called 15 times and so far, two months later I still have not received any response. I called to the European customer service, and they said I have to wait from a reply.
Does anyone know what else I can do?