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I applied to visit the UK from Tunisia to visit family. I received an email informing me that a decision had been made and to collect my travel documents. When I went to collect my passport today, there was no visa issued and no refusal letter. Other people either had a visa or a refusal letter. I was literally only given my passport. I asked the lady about it, and she said they can't help; they are given them like that.

Can anyone help me? Who do I contact?

If I was actually refused, I want to know why so I can fix it.

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See Contact UK Visas and Immigration from outside the UK

An online enquiry costs £2.74 (GBP). This cost includes your initial email plus any follow-up emails you send relating to the same enquiry. You'll need a credit or debit card to use this service. You'll enter your payment details before sending your message, but you won't be charged until your message has been sent.

You should get an email reply within five working days. If your message is urgent, you can contact UKVI by phone Monday - Friday.

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If there was no visa in your passport when you collected it, then you were refused the visa. The UKVI will send you an email giving you the reasons for refusal. You do not need to send an enquiry to receive this email. Just wait a few days.

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    This Answer would be improved by disclosing the source of the information about what UKVI will do. Commented May 17 at 16:38

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