I bought two return flights from London to Japan through Booking.com. 11 days before my flight, Booking.com told me that the airline cancelled the flight CA852: Original Flight
CA 852: London - Beijing 12:35pm(30/06)- 05:15am(01/07)
CA 927: Beijing - Osaka 08:45am(01/07)- 12:40pm(01/07)
CA 926: Tokyo - Beijing 14:20pm(13/07)-17:25(13/07)
CA 851: Beijing - London 02:35am(14/07)-06:55am(14/07)
Automatically we got another flight from the airline: Flight from the airline
CA 856: London - Beijing 10:40pm(30/06)- 3:25pm(01/07)
CA 927: Beijing - Osaka 8:45am(01/07)- 12:40pm(01/07)
CA 926: Tokyo - Beijing 14:20pm(13/07)- 17:25pm(13/07)
CA 855: Beijing - London 16:15pm(14/07)- 20:30pm(14/07)
( In the website said 01/07 but I think they meant 02/07 instead of 01/07 because otherwise we would've missed the 2nd flight)
But the arrival day of this flight was not good for us so we asked for this flight: The flight we asked for
- CA 848: London - Shanghai 12:35pm(30/06)- 6:40am(01/07)
- CA 857 : Shanghai- Osaka 11:45am(01/07)- 2:42pm(01/07)
They said they will ask that to the airline but they needed to wait for the airline to confirm it. They asked me to wait some days, so I did but nothing happened. I called them and they only asked me to wait and hope the flight tickets will change.
I went to the airport and waited there the day of the flight. At the end, the ticket didn't change, they asked me to call the airline but they don't answer after 5pm on Friday.
Now, my question is, the other flight they gave to me already departed, but I didn't want to take that flight, I told them that and also, I have already lost my hotel and bus bookings in Japan.
- Can I get a reimbursement for that?
- Can I get a refund or another flight tickets at this point?
Thank you very much for your help in advance. I am very worried at this point.