0

We have single booking NRT->HNL->BOS in business class with a one-week stopover in Hawaii. Unfortunately we ended with one 60 lbs bag. That was fine for the leg from Japan to Honolulu but I'm not sure what rules apply to the second leg.

Two possible interpretations:

  1. Heavy bags from Hawaii to North America cost extra as stated in the rules.
  2. Same rules apply for the entire booking. Since it's an international flight from Japan, the heavy bag is free.

Does anyone know how to interpret the situation? The booking doesn't specifically state any limits and just refers to the general rules which seem ambiguous. It's seems odd that different legs of the same ticket would have different allowances. I also can't tell whether there is difference between a stopover and normal layover, where the bag would be just checked through.

We can repack thing, but I'd rather avoid that.

5
  • 1
    Have you checked the fare rules? What is the fare code?
    – jcaron
    Jun 7, 2023 at 1:00
  • Suggest calling the airline! Jun 7, 2023 at 17:36
  • @jcaron: nothing in the booking, receipt or confirmation states a fare class (just class of service). Any attempt to read the rules for that specific booking link back the boilerplate page. I don't know how to figure the fare class and associated fare rules.
    – Hilmar
    Jun 7, 2023 at 22:27
  • @AndrewLazarus: I tried both phone and online chat. Wait times were prohibitive. These days "calling the airline" is rarely an option any more unless you have A LOT of patience.
    – Hilmar
    Jun 7, 2023 at 22:30
  • Try tweeting at them Jun 8, 2023 at 6:03

1 Answer 1

1

So here is what actually happened.

The check-in agent initially stated the free weight of the bag was 50lbs since its a domestic flight (albeit the longest domestic flight in the US).

I pointed out that it would be really confusing to have different weight limits for different legs of the same ticket and that they accepted it in Japan without problems. That got them indeed thinking and since the bag was reasonably close to the weight limit, they accepted the bag without extra fee.

I'm guessing here that this is corner case, that's not well defined and that the agents have leeway to deal with it.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .