I booked a through ticket for two passengers from Bruges to Wien Hbf transferring at Bruxelles Midi & Frankfurt (Main) Hbf. Prior to the journey the published times changed and the Frankfurt Hbf transfer changed to Frankfurt Airport. The ICE13 from Bruxelles was due arrive at Frankfurt Airport at 11:17 but was over an hour late arriving and we missed the connection. We lined up to get tickets for the next train ICE29 to Wien Hbf departing at 14:01 with scheduled arrival Wien 20:47. However it, too, was delayed and departed at 15:15. Working on the same travel time of 6hr 07min the train should have arrived in Wien Hbf at 21:22. We eventually arrived at around 22:15. Unfortunately we couldn't re-reserve seats as reservations had closed, so had to stand until the last couple of hours of the ride when passengers vacated seats at Passau.
My questions regard how to apply for compensation using the DB form:
- To give a complete picture I assume I fill in a form for Bruges/Wien?
- However the form doesn't have space for three rides and two transfers.
- Should I fill in two extra forms ie a)Bruxelles/Frankfurt and b)Frankfurt/Wien?
If anybody can help....thank you.