According to the Passenger Rights Regulations of Deutsche Bahn, one is entitled to a compensation of 25% of the fare for delays of at least 60 minutes, and 50% of the fare for delays of at least 120 minutes.
I was wondering how this works for flexible tickets: specifically, Normalpreis tickets for regional trains, and Flexpreis tickets for long-distance trains. Both these types of tickets allow using any train on the day of validity, and allow making stops at intermediate stations and resuming the journey using another train.
My questions then are:
- Will a delay in the actual train taken still entitle the passenger to compensation?
- How can one prove which trains were actually taken? Getting the delay confirmed could be an option, but it seems only delays of 60 minutes or more will be confirmed by Deutsche Bahn staff, so this does not seem to be an option if a small delay caused a missed connection that ended up in the arrival time at the final destination being delayed by more than 60 minutes.
- The claim form simply asks what the arrival time at the final destination as per the timetable was and what the actual arrival time was. But what if one had planned a stopover before the final destination, as allowed by the fare regulations? For example, a ticket could be from A to D via B and C. The A-B leg was delayed, causing the B-C train to get missed. This resulted in arriving at C with a delay of more than 60 minutes. The arrival time at D may be much later, and is not relevant to the claim being made. So how should this be handled?