I booked a non-refundable train ticket from London to Paris (return journey) via Trainline just today. Unfortunately later that same day I put my passport through the washing machine, completely obliterating it.

I see on Trainline that while I can't refund the ticket, I can change the dates. Interestingly as part of this, I can upgrade the ticket to business class, which it says is fully refundable.

While clearly not intended on their end, is this method of getting a refund possible?

  • 1
    I don't know the answer. From this retired attorney's perspective, the T&C may specify that refunds be issued by trainline.com only on purchased tickets, and not on upgraded ones. Mar 15 at 0:10
  • Eurostar says "We are unable to offer upgrades to Business Premier." If this is still true, the process probably fails at a later step.
    – Anders
    Mar 15 at 7:39


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