1

I booked a non-refundable train ticket from London to Paris (return journey) via Trainline just today. Unfortunately later that same day I put my passport through the washing machine, completely obliterating it.

I see on Trainline that while I can't refund the ticket, I can change the dates. Interestingly as part of this, I can upgrade the ticket to business class, which it says is fully refundable.

While clearly not intended on their end, is this method of getting a refund possible?

Improve this question
2
  • 1
    I don't know the answer. From this retired attorney's perspective, the T&C may specify that refunds be issued by trainline.com only on purchased tickets, and not on upgraded ones.
    – DavidSupportsMonica
    Mar 15 at 0:10
  • Eurostar says "We are unable to offer upgrades to Business Premier." If this is still true, the process probably fails at a later step.
    – Anders
    Mar 15 at 7:39

0

Reset to default

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.