Our Air France flight Paris → Los Angeles had to land in Las Vegas due to technical issues. To get home we had to rent a car and drive for 4 hours. Other option was to spend night in LV or get on a bus promised by AF.
We filed a compensation claim and now AF is asking for my bank info and for my spouse's bank info and passport scans. The email is sent from seemingly legit [email protected]. Is that normal?
Dear Mr.___, Thank you for ypur (sic!) reply. As per our record,the details for the other passenger on the reservation are not provided.
In this case,I kindly ask you to send the mentioned details for the other passenger. Bank details have to be personal for the other passenger on the file. Also,the passport image of each passenger are required for us to proceed. Looking forward for your reply.
Best regards, Daniel Behari Air France and KLM Customer Care Assistant