I submitted my UK visa documents to be scanned when I went for my appointment at the visa application center, TLSContact. Three days later, I received an email from the UK visa decision center saying they had not received my TB test certificate, and I should book an appointment and provide the certificate within 10 working days. I had already submitted it along with my other documents for scanning when I went for my visa appointment. I am not sure what to do now, as I do not know if that is the only document they did not receive.

I contacted TLSContact Ghana, and they said they would respond to me within 3 working days. What should I do now?

  • 3
    Has it been 3 days?
    – Midavalo
    Jan 19, 2023 at 2:18
  • 1
    What about booking an appointment and providing TB certificate? It might be easier? Jan 19, 2023 at 8:42
  • 1
    I would book an appointment and take all my documents with me
    – Traveller
    Jan 19, 2023 at 10:21
  • 1
    OP's wording is unclear, but the email is instructing them to book a TB test appointment, which is unnecessary since they already have a certificate.
    – MJeffryes
    Jan 19, 2023 at 11:09

1 Answer 1


When a caseworker emails to request further documents, they will request all missing documents at once. Additionally, they will not bother to make the request unless the missing document is all that is needed to grant you a visa.

Hence, this email is likely good news: follow the instructions on the email, and submit your TB certificate as soon as possible, and you will likely receive a decision shortly.

Do not bother with contacting TLSContact, everything is out of their hands now.

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