Over 4 months ago I had a multi-flight trip offered by Qatar, with the last stage operated by LATAM. Receiving my luggage, I noticed that my suitcase had a broken handle. I immediately filed a reclamation with LATAM - Qatar did not have a stand in the destination airport. Latam accepted the reclamation and after approximately a month of WhatsApp and e-mail communications, I was given a voucher for a bank transfer of 50 USD as compensation.
Again, immediately I try to redeem the voucher. I hear that the voucher is redeemed and the transfer should be processed in up to 2 weeks. Since then, every week I ask them about the status of my case and they say that payment is being processed, and every now and then I am given a new follow-up case number. 3 months after applying to redeem the voucher I have not seen my money. Needless to say, I am very angry right now.
What are my options? Any ideas on how I could get this compensation? Right now I don't care that much about 50$ as much as LATAM paying this money because I am disgusted with their approach. I also heard from some friends that this happens regularly with LATAM and that they have given up on their claims. If that's true then it seems like a substantial class-action case that some law firm could take up, am I wrong on this?
I also contacted Qatar about the situation and received no response.
For context, I am an EU citizen and the trip I took was from an EU country to South America.