On a flight with Wizzair (low cost european airline). Flight inside european union. The bag is missing now for around 14 days.
The company emailed me. That as my bag is delayed. I can send them invoices of essential items I need to buy. And they will refund me 50% of invoiced amount
Are they allowed to refund only 50% if invoiced items. Or Am I entitled to higher/100%? And is there a definition of what would be considered- not essential and thus not refunded?