I booked a direct AirAsia flight (AK) between DMK and BKI on AirAsia.com itself. When trying to reschedule, the picker cannot find any direct flights after a certain date (14 days after the flight date, which was today), even if they exist and are bookable otherwise.
Is there an alternative way to reschedule flights? I tried the website on desktop, mobile and the app, they all point to the same UI. I’d rather not have to go to the airport and there doesn’t seem to be a phone number.
No direct flight when changing the booking:
But it appears when booking: