I've booked a holiday with a travel agent online based in the uk. Unfortunately I did not read the reviews beforehand and they are horrendous.
I got through initially to a lady who quoted me for the holiday. It sounded reasonable and so I agreed to go ahead. She asked for my bank details and I thought she was going to book it for me. She then told me she was putting me through to someone else who would confirm everything. Once through to this man he then proceeded to tell me that there was going to be an additional £24 for the airline and £15 for the accommodation per person. I was only informed of this at this point as this was not included in the initial quote. I then proceeded to tell him that this was not acceptable that client should be told in advance about this additional charge and he agreed and said in future he would let people know.
As they already had my bank details, as for as I was concerned they had already taken £1000 from my account for the deposit. They insisted on having the balance in 24 hours. I should have sensed the desperation at that point. Before paying the balance I wanted to cancel but was told this was not possible. With these people it is impossible to have a conversation as they shout over you plus they are really hard to understand. I had forgotten to ask about luggage allowance and was told that we would have 15 kg X 2. There were four of us travelling. When my friend spoke to them they had assured her it was going to be 23 kg.p.p After a lot of debating they added on another 15 kg the woman saying that she was paying for this out of her own pocket!
I felt very uneasy about this booking and so phoned easyJet to make sure that indeed our flights have been booked. Thankfully this is the case.
I have been trying to get through to the third-party UTravel.com who booked the accommodation. Once getting through to them they refused to give me confirmation of the hotel booking saying that they can only give this information to the travel agent. I just wanted the confirmation number to put my mind at rest. I think these people are in cahoots with this so-called travel agent. I have now had to contact the hotel directly and I am waiting for an answer.
I phoned The Agent back and he started shouting at me and saying I should not have booked with them in that case and to take them to court if I felt it necessary! I have a feeling that they have been threatened several times with going to court. This company should get closed down immediately. They are dishonest and will carry on with impunity unless they are stopped. This has put a black cloud over the holiday and quite honestly has caused me so much stress that I am worried to go.
Is there anything I can do ?