Because of a delay in the first outbound flight, we missed the connection flight. The airline company compensated us by providing a bus to our final destination.
When trying to check in to our inbound flight, we got an error and when calling the airline company they said that our flight was cancelled because we didn't made the connection flight. Is that a normal procedure?
It gets worse
After some talking on the phone, they booked us the connection flight and "couldn't guarantee" about the final flight.
When we arrived at the airport the flight was fully booked and we (16 people with babies) needed to stay for the next flight.
Do we have a case here?