Hi ticketing experts,
I have a question about HOTNAT (“Hop on the next available train”) from RailTeam, which nobody from DB can seem to answer. On the phone they tell me they don’t know, and I get no reply to emails.
On 22.10 I am traveling from Leipzig Hbf to St. Pancras International via Frankfurt and Paris. This leaves me with a 20-minute connection in Frankfurt (tight for DB).
I booked this trip on Trainline and have three separate tickets for the journey.
- ICE super Sparpreis from Leipzig to Frankfurt.
- SNCF PREM'S SECONDE for Frankfurt - Paris (a DB ICE is operating this service)
- Eurostar standard Paris -> London.
I need to know, in the event of a delayed arrival into Frankfurt, if I am entitled to a HOTNAT stamp in Frankfurt to continue my journey.
DB Twitter are the only ones to reply to my query, but they said HOTNAT is only valid for ‘durchgehende Fahrkarten’, so connections under one ticket (can’t be true, as it’s impossible to get a Eurostar service in a DB ticket), and that in Germany you can only get a HOTNAT stamp in Cologne, which is unhelpful if you are traveling via Frankfurt.
The HOTNAT website is also unclear if HOTNAT applies between two high-speed trains of the same company (DB ICE), or if it counts as traveling between two companies, because I have one DB ticket and one SNCF ticket, even though the latter is operated by a DB ICE.
I’m hoping somebody here can help me.