- The DOT rule is that the airline has to offer (if purchased at least 7 days before departure) either a refund within 24 hours or a 24 hour hold without paying.
- [The DOT rule] doesn't discuss any limitations on consumers, the Covered Carriers must provide the option to any consumer.
However I read on the United Airlines 24-hour refund policy (mirror) that it doesn't apply for the following points of sale/regions:
Refund policies for certain international points of sale/regions:
- Argentina: In compliance with article 4 of the Argentine Resolution 1532/1998 of the Ministry of Economy, Public Works and Services, the customer is informed that tickets issued by United Airlines, Inc. are non-refundable unless the customer has purchased a refundable fare ticket, subject to the terms established by United Airlines, Inc.
- Right of Withdrawal: You can cancel travel up to 24 hours before the scheduled flight departure. If you cancel your reservation, United will refund your purchase, but it may keep 10% of the fare. The Right of Withdrawal does not apply to promotional fares, so please refer to the fare rules for your ticket.
- Right of Retraction: When you purchase a ticket through a United Customer Contact Center or on united.com, you can cancel your reservation within 48 hours after purchase and request a refund as long as the cancellation is completed at least 15 days before the scheduled flight departure. If you cancel your reservation, United may keep $50 or up to 10% of the fare, plus nonrefundable taxes and administrative service charges.
Did I misread the United Airlines policy? If not, how is United Airlines avoiding the DOT rule on the free 24h refund/hold for flight tickets to/from the US?